- For order enquiries, include your order number in your message
- Product questions are faster via phone or DM on Instagram
- Bulk and wholesale enquiries — email is best, we'll sort you out properly
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Common Questions
Do you offer phone or video support for grow setup questions?
Yes — call or text 0481 735 126 and if we're not flat-out we'll walk you through it. For more complex setups, flick us an email and we can arrange a time.
Can I visit the store in person?
Yes — we're based in Invermay, Tasmania. Contact us first to confirm opening hours and stock availability before making the trip.
How long does shipping take across Australia?
Most orders dispatch same or next business day. Delivery times vary by location — Tasmania 1-3 days, Melbourne is typically 2–4 days, mainland metro areas 3–7 days. We'll send tracking as soon as your order ships.
Do you do wholesale or trade pricing?
Yes — email sales@thegrowguys.com.au with your business details and what you're after. We work with commercial growers, facilities, and resellers.